Returns Policy

You may request a return within 10 business days of your delivery date, subject to the conditions below.

Access the returns portal here: RETURNS PORTAL

Eligible for a refund or 110% store credit within 10 business days of your delivery date
$15 restocking fee applies where no items are kept from the original order, deducted from the refund
No restocking fee on exchanges

Available on full priced item returns only
Choose store credit instead of a refund and receive 110% of the purchase value, to use on a future order
A return label will be provided to you free of charge, duties and taxes paid

We recommend an exchange or store credit: shipping is complimentary, no fees apply, and store credit is issued at 110% of the purchase value.

Items discounted by less than 40% are eligible for store credit at standard value only
Refunds are not available on sale items

Place a new order for the size or style you need, and return the original item via the returns portal
$15 restocking fee does not apply to exchanges
A return label will be provided to you free of charge, duties and taxes paid

Register your return through the returns portal
Approval takes 5 business days
Once approved, you have 5 business days to ship the item back or the return will be rejected
Pack the item in its original packaging with the dispatch note
Drop off at your nearest post office and keep proof of postage
Online purchases cannot be returned to stores or stockists
Return shipping is at the customer's expense for Australia and New Zealand orders
Once received, your return is processed within a further 5 business days

Our returns address is different from our dispatch address
The return address will be provided with your return instructions in the return confirmation email
Returns cannot be mailed without first lodging a return and receiving an RMA number, or will be rejected

Items must be returned to us within 10 business days of your delivery date, with the return lodged through our returns portal
Items must be in original, unworn, unaltered, and unwashed condition, unless faulty
Original packaging must be included, including garment bags and boxes
Original tags must be attached; if the security tag has been removed, the garment is not eligible for return
Items returned with noticeable signs of wear will have a $50/€50/£50 or more dry cleaning or repair fee deducted from the refund or store credit. If an item is not deemed dry cleanable or repairable, the item will be returned to the original shipping address
Proof of purchase is required
Promotional products must be returned with the order
Initial shipping costs are not refunded, other than for faulty items
We are not liable for items lost or damaged in transit; poorly packed returns will not be accepted
Returns that do not meet these conditions may not be accepted and may be sent back at the customer's expense
For returns, duties, taxes, and associated fees are the customer's responsibility and are non-refundable
A prepaid return label is available for international returns upon request, at a flat $60USD fee deducted from the refund. This must be requested before the item is shipped, as labels cannot be issued once a return is already in transit

Submit a claim through the returns portal with your order number and photos of the fault
Confirmed faulty or incorrect items receive a free return shipping label
Normal wear and tear, accidents, improper use, or misuse, including when trying on, are not considered faults
If you bought a faulty item through an authorised stockist, contact that stockist directly
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items damaged as a result of wear and tear are not considered to be faulty
Nothing in this policy limits your rights under the Australian Consumer Law. Goods come with guarantees that cannot be excluded, and you're entitled to a repair, replacement, or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage

ANTIPODEAN