All orders ship from Sydney, Australia.

We automatically send an order confirmation by email as soon as your order is placed. If you haven't received it, please check your spam folder.

We aim to dispatch all orders within 24-48 hours. During seasonal launches and sale periods, please allow up to 72 hours. We dispatch Monday to Friday, excluding public holidays.

Australian orders ship with Australia Post and arrive within 2-5 business days. International orders ship with DHL Express and arrive within 3-7 business days.

Delivery times are a guide only and do not account for delays caused by payment authorisation, stock availability or customs.

Yes, we offer free shipping on all orders over $350 in your local currency.

We are unable to deliver to PO Boxes, Parcel Lockers or freight forwarding addresses. Orders to these addresses may be cancelled.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. Please allow up to 24 hours for Australia Post or DHL to update their tracking.

No. We ship on a DDP (Delivered Duty Paid) basis, so all import duties and taxes are paid at checkout and there are no extra charges on delivery.

Please note that duties and taxes paid to clear your order are non-refundable if you return an item. You may be able to recover these through your local customs authority or a customs broker.

We are unable to change an order once it has been placed.

If your order has not been dispatched, please email customerservice@antipodeanlabel.com as soon as possible. We are unable to redirect or update orders once they have been dispatched.

Please email customerservice@antipodeanlabel.com straight away if you would like to cancel your order. As we aim to dispatch orders within 24-48 hours, the sooner you contact us the better.

Please note that our Customer Care team is available Monday, Tuesday and Friday, so we can only action requests on these days. If your order has already been dispatched, it can no longer be cancelled, but you may request a return under our Returns Policy.

Our website uses Shopify Payments, which checks every payment against bank details, IP location and billing country. Where Shopify advises that a payment may be at medium or high risk of fraud, we cancel the order and issue a full refund.

If you placed a genuine order, we suggest trying again with a different payment method. If you were using a VPN (Virtual Private Network), please turn it off before placing your order.

Yes. Our e-gift cards are delivered by email with a unique code to enter at checkout.

Gift cards are valid for 3 years from the date of issue and are non-refundable.

When you're ready to complete your order, select “Proceed to checkout” from your cart. You'll be prompted to enter your gift card or promo code before completing payment.

Please note that only one code or credit can be used per order. Promo codes cannot be combined with gift cards or store credit.

Store credit is linked to your Antipodean account. If you don't have an account yet, you can create one at antipodeanlabel.com/account/register using the same email address as your original order.

If you see a message saying your password is incorrect, an account already exists under your email. Select “Forgot password” and follow the prompts sent to your inbox.

Once you're logged in, your available store credit will appear at checkout.

Store credit is valid for 3 years from the date of issue.

Full priced items are eligible for a refund, or 110% store credit if you choose credit instead. A $15 restocking fee is deducted from refunds where no items are kept from the original order.

Sale items discounted by less than 40% are eligible for store credit at standard value only. Refunds are not available on sale items.

Items discounted by 40% or more are final sale and cannot be returned, exchanged, refunded or credited, unless faulty.

Items must be unworn, unwashed and unaltered, with original tags attached and in their original packaging, including garment bags and boxes. Items with the security tag removed are not eligible for return.

Items returned with noticeable signs of wear will incur a dry cleaning or repair fee of $50/€50/£50 or more, deducted from your refund or store credit.

1. Lodge your return through our Returns Portal.
2. Wait for approval, which takes up to 5 business days. Your confirmation email includes your RMA number and return address.
3. Ship your item within 5 business days of approval, packed in its original packaging with the dispatch note.
4. Keep your proof of postage until your return is processed.

Returns sent without an RMA number, or after the 5 day shipping window, will be rejected. Our returns address is different from our dispatch address.

Return shipping is at the customer's expense for all orders.

For international returns, we can provide a prepaid DHL return label for a flat fee of $60 USD, deducted from your refund. This must be requested before your item is shipped, as labels cannot be issued once a return is in transit.

We are not liable for returns lost or damaged in transit, so we recommend using a tracked service.

Submit your exchange through our Returns Portal within 10 business days of delivery and follow the steps to select your new size. The $15 restocking fee does not apply to exchanges.

No. Online purchases must be returned through our Returns Portal and cannot be returned to stockists.

Once we receive your return, it is processed within 5 business days. You'll receive an email once your refund or store credit has been issued.

Once issued, PayPal refunds arrive within 1-2 business days. Card refunds, including Apple Pay and Google Pay, can take up to 5 business days to appear on your statement. Afterpay refunds are returned to your Afterpay account and applied to your instalments.

Submit a claim through our Returns Portal with your order number and photos of the fault. Once confirmed, we'll send you a free return label and arrange a repair, replacement or refund.

Normal wear and tear, accidents and damage caused by misuse, including when trying on, are not considered faults. If you purchased through an authorised stockist, please contact them directly.

Nothing in our policies limits your rights under the Australian Consumer Law.

Submit a claim through our Returns Portal with your order number and a photo of the item you received. Once confirmed, we'll send you a free return label and make sure you receive the item you ordered.

Yes. Go to the product page, select your preferred colour and size, and enter your email in the field that appears when the item shows as out of stock. We'll email you as soon as it's available again.

National: claire@launchmanagement.com.au

International: jacqui@launchmanagement.com.au

To guarantee the authenticity of your Antipodean garment, we recommend purchasing only through our authorised stockists or directly at antipodeanlabel.com.

Pieces bought through unauthorised channels cannot be guaranteed as genuine, and the risk increases when the price is well below expectation. We have identified a number of fraudulent websites using our imagery without permission, offering products with no intention of fulfilling orders.

Protecting our clients from counterfeit goods is a priority for us, as is honouring the skill and craftsmanship of everyone involved in bringing each Antipodean design to life.