Orders & Shipping
Shipping
Within a short period of time from making your purchase, you will receive an order confirmation. We aim to ship orders as soon as possible and your order will ship within 48 hours of your purchase. Once your order is shipped you will receive your shipment tracking information. Should we have any issues with your order, we will contact you right away to resolve the issue as quickly as possible.
We dispatch orders from Monday to Friday and deliver on working days.
Delivery Regions
Australia
New Zealand
USA
Delivery Time & Costs
Australia
Australia Post - Standard Post - Free Shipping Over $300 (2-5 Business Days): $10.00 AUD
Australia Post - Express Post (1-2 Business Days): $12.00 AUD
New Zealand
Australia Post - Express Post - Free Shipping Over $300 (4 to 8 business days): $20.00 AUD
USA
Australia International Express Post - Free Shipping Over $500 (3 to 7 business days): $30.00 AUD
Important information
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation and/or stock availability and/or customs delays. All orders are fully traceable through Australia Post. We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.
Order status
All orders are shipped with Australia Post and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.
Alternatively, you can refer to the « Orders » section of your account to get general information about your order status.
Changing or cancelling your order
For details on your 14 days right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation.
You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than fourteen working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods..
To exercise this right of cancellation:
Contact us by email at returns@antipodeanlabel.com
Follow the returns instructions as laid out in the Returns Policy section of this site.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are :
• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was placed
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at customerservice@antipodeanlabel.com for a recommendation.